Mind you - I did not want to cancel I simply wanted to move to another slot. That said, I'm not so sure I'd agree to this setup, and I'm really not even quite sure why - except I was reminded of an incident a couple of years ago when I called to reschedule a nail appointment the afternoon before due to an emergency, and the owner got huffy and told me she'd have to charge me a $25 "last minute" rescheduling fee because my request to reschedule was within 24 hours of appointment time. There are some clients who have absolutely no concept of the value of another's time, nor do they respect it in any form. I understand the problem with no-shows and sympathise with those who must routinely deal with them. And I bet some people Still don't show up. We will get texts an hour before reminding us we are supposed to show up, and a request for a reply that we are actually truely honestly on our way. We will get a phone call the day before asking for confirmation.
It has gotten so bad at some places that we will make a reservation, We will get an email confirming it. Some radio personality called her " Thanks to that f- c-" who wouldn't give me a table the other night at _" It's not like you can't just fill our table anyway, what's the problem?" And regarding the different numbers "Oh if we go to _, some of us won't go because they don't like_ food".Īnd they would get really annoyed if she made them pin down where they were actually going to eat. Which reservation would you like to keep and which would you like to cancel?" (They also kept data on whether they did show up, whether they were late, whether they gave any of the staff a hard time and such, so they would often really know a lot about regulars-thus her knowing roughly how old a lot of them were)Īnd they would say "Oh we want to keep both because we don't know where we want to go really, we want to be able to decide at the time. She would look in the computer and say "We already have you on the books for 7:30 at _. She said people, (particularly millennials-her own age group) would regularly make reservations and more than one restaurant for the identical time, for varying group numbers of people. We generally avoid these restaurants but my niece who for a number of years worked in the corporate/administration end for several well-know restaurant groups said that it is because of people making reservations and then not showing up.īoth of the companies she worked for had multiple restaurants, different names and concepts, and people did not know that the restauranteur corporation for various restaurants were the same entity.
This is the result of people being very casual about showing up for things, a phenomenon I think has gotten worse after Covid and which has affected people who were not like this a few years ago.Ī number of restaurants here will now ask for credit card information for a reservation at any random time, as opposed to times like holidays, graduation time and so forth. If you have been a loyal customer, perhaps they will be willing to make an exception. I would at the very least contact the stylist and state your objections (explain that you pay cash) and your reservations and find out why they need your card on file. There is a lot more I could say about the nuances of stored credit card information, but the detail is probably not helpful for making your decision.Īt the end of the day, are you comfortable with your stylist having the ability to charge your card outside of a normal transaction where you would pay at the salon. I guess my point is that there are some protections for you, including the protections that the credit cards offer. However, all business that accept credit card information are required to follow PCI Compliance regulations, so there is some level of standards that businesses must adhere to in order to collect, store, and process credit card information. I find that very off-putting and I would be tempted to find another stylist if the stylist was insistent upon this policy, especially if you prefer to pay cash.
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